Meet ZAC

Everything you need to connect everyone — all on one platform.

ZAC accelerates business by bringing together voice, messaging, and video conferencing into a single, seamless workspace. Empower employees to work more efficiently and securely from anywhere and leverage our Integrated Contact Center through the very same UI to deliver the ultimate omnichannel customer experience.

Powerful Team Collaboration

Get a communications experience that’s consistent across all your devices, from desktop to mobile.

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A Power-Packed Desktop Application

ZAC’s collaboration tools like voice, video, file and image sharing, and messaging allow employees to increase productivity and make collaboration simple.

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A Feature-Rich Mobile App

With Mobile ZAC, the iOS and Android applications have feature parity. The same features on desktop are optimized for the mobile app to create a seamless experience.

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An Easily Accessed Web Browser Solution

ZAC is available as a desktop application or via Web ZAC’s browser-based solution. It’s available with no downloads, on any OS, and supported by multiple browsers.

Always Stay Connected With Your Team

Group Chat

ZAC’s Group Chat feature is a virtual conference room for collaboration. Teammates can send secure instant messages between each other using the ZAC desktop application, Web ZAC, or Mobile ZAC. It’s an easy-to-use method of communication between teams, regardless of their physical location.

File & Image Sharing

Users can post files and images in ZAC. Utilize this tool to easily share documents and proposals, keeping your team focused and on task. Create groups of team members and ensure that everyone gets the important information they need at the same time.

Conference Calling

With a simple click, any team member can start a conference call, and employees can freely jump on and off the call at their convenience, allowing team members to share ideas and proposals and review tasks, all within one UC solution.

Multi-Party Video Conferencing

For a more personalized experience, users can host a video call with multiple teammates, bringing remote teams together for increased collaboration. Zultys can enable multi-party video for customers on request as well.

Collaboration Beyond Company Borders

ZAC brings customers and employees together seamlessly.

When you need to bring in contacts outside the organization to work together with your employees, you don’t need to launch a separate application for their benefit. You can temporarily enable their access to your ZAC group or start a new chat session with the contact.

You can initiate the process easily and securely with a password-protected link, and the external contact can use any browser to launch a chat session. They can even share their screen, make audio and video calls, and share files. ZAC can be your collaboration hub, not only for internal teams but also for cross-company projects and external customers, providing a deeper level of enhanced customer engagement.

Voice and Fax Messages Management

ZAC’s visual voicemail interface eliminates the time-consuming process of listening to messages in the order they came in. If an employee can tell a message is meant for someone else, it can be sent directly to the correct person immediately. No need to listen to the full recording or navigate a complicated menu. The transferred message will appear in the coworker’s voicemail inbox instantly and can even include a quick note from the employee who made the transfer.

ZAC can also send and receive fax messages straight from the application, with no need for an office fax machine. Incoming faxes can be viewed in ZAC or in email and can be transferred to other employees if necessary.

Integrated Contact Center Support

ZAC supports a range of Operator Groups and multiple levels of Agent Roles, letting users log into multiple roles simultaneously, Call Groups and their personal User Extension. Incoming Group calls are distinguished from calls to their User Extension, allowing employees to adjust their greetings accordingly. Conversely, Agents can make outbound calls with the Group’s caller ID or their User Extension. In the Agent Roles screen, agents can check the status of their fellow group members from a single pain of glass, improving productivity.

VIP Call Prioritization

With ZAC, call handling rules can be configured that will automatically route incoming calls based on predetermined conditions, such as VIP status, ensuring that the callers who really matter will always reach a live person. For example, calls from VIP clients will always be sure to reach their account manager, by forwarding these clients’ calls to the manager’s cell phone. If the account manager is unavailable for some reason, calls will immediately redirect to another employee, dedicated to the VIP client.

The Find Me/Follow Me feature allows the system to call up to 16 different phone numbers to reach an employee for an important VIP phone call or to notify them of an urgent client message.

Key Features

Record calls from any telephone or softphone
“Start now” conference button enables on-demand conferences for internal and external participants, or schedule one-time, recurring, or ongoing conferences with up to 100 participants. Ongoing conferences can be started at any time.
Pre-conference audio and video preview screen
Invite internal and external conference attendees to join over email or by sharing a link via a text message. Internal participants can also access conference via “Join Now” button and typing the conference ID.
View photos, presence indicator, and notes of all users
Get a pop-up alert based on a coworker’s presence to immediately know when they are available (ZAC application only)
MS Exchange / Outlook integration (ZAC application only)
Send and receive e-faxes (ZAC application only)
Screen pops display incoming caller information
ScreenDialTM lets you call from any webpage, document, or electronic record
Single log-in for Users, Operators, and Contact Center Agents
Create call handling rules to manage call routing and simultaneous ringing
MXconnectTM lets you make any phone your business phone

Robust IM chats allow users to search for messages, forward or reply to the full message or a specific highlighted section of a message
Send and receive SMS and MMS messages from ZAC
Floating video window appears whenever a user moves from an active tab during a conference to enhance collaboration
During a conference, users in softphone mode can select and change their audio devices directly from the call panel
Group chat feature allows multiple employees to quickly and easily share IMs as a group, share files, and conveniently initiate audio and video conference calls with all group members
Multi-party video is available for conference calls and group chat calls
Collaborate with coworkers by sharing files and your screen either with individual users or within groups via secure IM sessions
Invite contacts outside the organization to join chat sessions as temporary members with all the collaboration tools they need: screen share, file transfer, video, and audio calling
Take notes during and after a business call with customized Call Attached Data (CAD) questioners. CAD notes are included with a call when it’s transferred to other users on the system.
Handle calls through an easy-to-use interface and utilize intuitive drag-and-drop options to transfer calls
Full support for Plantronics (for Web ZAC, this depends on the device’s audio capabilities)
Support for MFA for extra protection against unauthorized access

Requirements

PC

Version – Windows 10 (64-bit only), Windows 11 (64-bit only)
RAM – 256 MB standard
Processor – 1 GHz minimum
Hard Drive Space – 200 MB

Mac

Version – OS X v10.14 or higher (64-bit only)
RAM – 1GB
Processor – 1GHz Intel Core 2 Duo (64-bit)
Hard Drive Space – 400 MB

Web

Google Chrome version 83.0.4103.116
Mozilla Firefox version 79.0b6
Microsoft Edge 83.0.478.61
Safari 13.1.1 (does not support Screenshare & DTMF)

Other

MX software version 18.2
ZAC license for each user
Security certificate installed on the MX