With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience.
- Customizable call flows and exceptional QA features help ensure more efficient interactions
- Voice, chat, and e-mail queues combine into a single omni-channel experience
- Real-time customer insights speed agent-customer interactions
- Dynamic notifications extend reach while respecting audience preferences
- Deep historical reporting helps drive improved future interactions
Key features of Contact Center
Agent Scheduling and Quality Assurance
Enhanced Interactive Voice Response (IVR)
Powerful Reporting Capabilities
Why choose a CCaaS solution?
Unlike traditional on-premises systems, Intermedia’s Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our Cloud Concierge™ experts with you every step of the way, your transition to the cloud is seamless.
Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:
- Support multi-site contact centers and remote agents
- Centralize management from one portal, accessible anywhere, any time
- Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
- Easily manage customizable agent skillsets and statuses
- Centralize the handling of web chat, email, and SMS in a single application with our omnichannel capabilities
- Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
- Send out post-call surveys to measure satisfaction
- Quickly and easily integrate with CRM and WFM systems
- And much more…
A Worry-Free Experience™
Your data is private and protected in our secure, SOC 2-audited cloud.
Every Intermedia service offers a 99.999% uptime Service Level Agreement.
If you have questions, we’re here to answer them 24/7.
Intermedia services help you maintain regulatory compliance.