BENEFITS & FEATURES OF OUR CALL RECORDING
Software Runs as a Service
Recordings are Easily Accessible
Client/Service Network Compatible
Emergency 911 and/or Customer Call Alerts
No Recordings Collected Alerts
Blackout Features to Prevent Recording Sensitive Information
Secure Storage & Transmission of all Audio Recordings
Recordings Can be Saved or Emailed in WAV or MP3 Formats
Configuration Archiving of Data in Compliance with Regulations and Business Rules
Control & Report on who has Access to Customer Interaction Data
Regulations Such as PCI, Sarbanes-Oxley, TSR, TILA, FDCPA, HIPAA, MIPPA
CASH+ HANSEN CALL RECORDING
Whether you choose to implement CASH+ Hansen Call Recording on-premise or as a hosted solution you will receive our full feature set. Including our unlimited personalized training where we will learn your needs and together select and setup the best tools to meet them.
Dispute resolution, risk management and verification of conversations are required in some industries. Meet compliance by implementing CASH+ Hansen Call Recording.
Monitor call quality, professionalism and script execution. Provide feedback for training and development of staff.
Having unlimited access to our training and support team for 1 year allows our customers to team up with us. Together we guide and explore all the tools the software has to offer so that you can uncover the exact tools you need. That is why we include install, training and 1 year of ongoing support or training with every purchase.
Remote Installation Assistance
Unlimited New User Training
Unlimited Refresher Training
1 Year of Unlimited Technical Support
24/7 Support for Technical Emergencies
Semi Annual Software Updates*
CALL RECORDING REPORT EXAMPLES
Below are a small sampling of our reports.